Frequently Asked Questions

Q: What is the SUPPORT20 code?
A: SUPPORT20 was a limited offer giving 20% off your first coffee subscription with Aerial Resupply Coffee.

Q: Is SUPPORT20 still valid?
A: No. The SUPPORT20 code was retired on April 1, 2026 and is no longer accepted at checkout.

Q: Are there other ways to save on a subscription?
A: Yes. Military and first responders qualify for a standing 20% discount verified through GovX ID. You can also earn savings through ARC Rewards points and by watching for email promotions.

Q: Where can I get more information?
A: Email info@aerialresupplycoffee.com.

Q1: Is this promotion valid overseas?
A: No. This free shipping promotion on orders over $50 is only valid inside the United States, APO, or FPO addresses.

Q2: Can I use this promotion on an existing subscription?
A: No, this promotion is only valid for new orders, not recurring subscriptions.

Q9: Where can I get more information?
A: Email info@aerialresupplycoffee.com.

Q1: What is changing?
A: Starting January 1, 2026, prices for Ground, Whole Bean, and Single-Serving Pod coffee will increase for retail customers and 1st Caffeine Regiment subscribers.

Q2: Why is Aerial Resupply Coffee increasing prices?
A: Global supply and sourcing costs have shifted. We're adjusting to maintain premium quality, fair farmer pay, and sustainable growth — without compromising flavor or mission.

Q3: Which products are affected?
A: Ground Coffee, Whole Bean Coffee, and Single-Serving Pods. Merch/apparel/ready-to-drink are not affected.

Q4: When will the new prices take effect?
A: January 1, 2026. Orders placed before that date use current prices.

Q5: Does this affect subscriptions (1st Caffeine Regiment)?
A: Yes. Renewals processed after August 19, 2025 will reflect updated pricing. Member perks and savings remain.

Q6: Will I be notified about this change?
A: Yes. We'll notify customers by email and on-site ahead of the update.

Q7: Can I adjust my subscription before the change?
A: Absolutely. Pause, skip, or modify anytime in your account dashboard.

Q8: Are there ways to save on orders?
A: Join the 1st Caffeine Regiment for subscription pricing, use ARC Rewards points, and watch for email promos.

Q9: Where can I get more information?
A: Email info@aerialresupplycoffee.com.

Q: What do I get as a member?
A: Exclusive products, discounted pricing on every shipment, and priority access to new roasts — delivered on your schedule.

Q: How are loyal members rewarded?
A: Earn points on every purchase, unlock member-only discounts and drops, plus access select partner perks from veteran-owned brands.

Q: How does my subscription make an impact?
A: We're veteran-owned and community-driven. We roast with the mission focus we learned in uniform — precision, pride, and purpose. Your subscription directly supports veterans, first responders, and those who keep serving after the uniform comes off.

Q: Does Aerial Resupply Coffee offer a discount?
A: Yes — a standing 20% discount for military and first responders, verified at checkout via GovX ID.

Q: How does verification work?
A: Add items to cart → at checkout click Verify with GovX ID → once verified, 20% off applies automatically.

Q: Who are you and what do you do?
A: We're a veteran-owned, small-batch roaster. We source high-quality beans from Colombia, Brazil, Vietnam, and beyond, then roast every batch by hand in Charlottesville, Virginia, and ship direct to your doorstep.

Q: How do I qualify?
A: Spend $50+ in a single order. Free domestic economy shipping applies automatically at checkout.

Q: Does it apply to all shipping methods?
A: No. It applies only to domestic economy shipping. Expedited and international rates are separate. Offer can't be combined with other promotions.

Q: What regions are supported?
A: United States, Canada, and all military installations (APO, FPO, DPO).

Q: Do you ship to territories and APO/FPO/DPO?
A: Yes — we continue to ship to U.S. territories and military addresses.

Q: What are your rates and processing times?
A: Flat-rate shipping based on destination, weight, and service. Most orders process within 1–2 business days before shipping.

Q: When are the seasonal deadlines?
A: We'll publish cutoff dates closer to the holidays so you can plan for on-time delivery.

Q: How do I enter an APO correctly?
A: Country: United States; City: APO/FPO; State: AE/AP/AA; use the APO ZIP. Tracking confirms arrival to the APO facility; military mail handles final delivery. Include full unit details.

Q: Is there an active investment opportunity?
A: Yes. We are currently raising funds through a community investment round on Wefunder. Anyone can invest — not just institutions or accredited investors. Visit wefunder.com/aerialresupply to learn more and join the round.

Q: How much has the round raised so far?
A: We've raised over $230,000 in total, including more than $80,000 in the last eight days alone. The momentum has been incredible — driven entirely by customers, veterans, and supporters who believe in what we're building.

Q: Why is ARC raising money this way?
A: Because we believe the people who drink our coffee should have the chance to own a piece of it. Community crowdfunding keeps us accountable to our customers and our mission — not to Wall Street. This is the opposite of what happens when a veteran brand trades its identity for a stock ticker.

Q: What will the funds be used for?
A: Growth — scaling roasting capacity, expanding our subscription base, building out wholesale, and putting more resources behind the brand that lets us compete with the big players who forgot where they came from.

Q: Will Aerial Resupply Coffee ever go public?
A: No. We have no plans to take Aerial Resupply Coffee public. Staying veteran-owned and community-funded keeps us accountable to the people who matter — our customers and the communities we serve.

Q: Where do I go to invest?
A: wefunder.com/aerialresupply