Shipping policy

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

We do our best to ship all orders within 1-2 business days of receiving the order (excluding weekends and holidays) after receiving your order confirmation email. However, we are still a very small and growing business. Your order may be delayed because of increasing demand as we scale. You will receive another notification when your order has shipped.

We print each and every T-shirt to order. As such, apparel orders can take 5-10 days to ship.

Our merchandise is mostly print-on-demand as well and can take upwards of 5-10 days to ship as well.

We make every effort we can to fulfill and ship your order as fast as possible.

WHAT ABOUT SHIPPING?

We currently ship to the United States, U.S. territories, APO addresses, and now Canada.

All orders — coffee, apparel, everything — ship from Virginia. So if you live nearby, you’ll get your order fast. If you’re out in Alaska, Hawaii, or across the border in Ontario, it might take a few extra days. That’s just how logistics works.

For U.S. customers, USPS typically delivers in 2–8 business days (not guaranteed, but usually solid).

Canadian customers: We’re glad to finally ship to you. Just know that all Canadian orders are sent Delivered Duty Unpaid (DDU) — which means your local customs agency may charge import duties or taxes upon delivery. These charges are not included in your checkout total and are your responsibility. That’s just international shipping life.

We’ll update this policy again as we expand into new regions. Until then — strong coffee, straight from Virginia.

LOCAL DELIVERY AND IN-STORE PICKUP

While we do not offer local delivery, any order may be picked up at our roastery and retail store located at 705 Dale Ave, Unit E, Charlottesville, VA 22903.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@aerialresupplycoffee.com with your name and order number, and we’ll help you review tracking and next steps.

LOST OR STOLEN PACKAGES

Once a package is marked as delivered by the carrier (USPS, UPS, etc.), it is considered fulfilled on our end.

If your tracking shows delivered but you can’t locate your package:

Check around your property (porch, garage, side doors)
Check with neighbors or household members
Allow 24 hours, as carriers sometimes mark packages delivered early

If the package still hasn’t turned up, we recommend contacting the carrier directly to file a claim. We’re happy to assist by providing tracking details if needed.

Aerial Resupply Coffee is not responsible for lost or stolen packages once they are marked as delivered.

That said, we review these situations on a case-by-case basis and may offer a resolution at our discretion.

REFUNDS, RETURNS, AND EXCHANGES

Please see our return policy here.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@aerialresupplycoffee.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@aerialresupplycoffee.com.