Frequently Asked Questions

Q: What is the SUPPORT20 code?
A: SUPPORT20 gives you 20% off your first coffee subscription with Aerial Resupply Coffee.

Q: How do I use the SUPPORT20 code?
A: Enter SUPPORT20 at checkout when starting a new subscription. You’ll see 20% off your order total once applied.

Q: Can I use the code more than once?
A: No. The code is limited to one use per customer.

Q: Which subscriptions does this code work for?
A: It applies to Bag and Boxed Single-Serving Pod coffee subscriptions only.

It does not work on:

• Exclusive Coffee Subscription
• Shirt Subscriptions
• Sticker Subscriptions

Q: Does the discount apply to future renewals?
A: No. The 20% discount only applies to your first subscription order. Future renewals bill at the standard subscription price.

Q: Can I combine SUPPORT20 with other promotions?
A: No. This offer can’t be combined with other promo codes or discounts.

Q: When does the SUPPORT20 offer expire?
A: There’s no set end date at this time.

Q: The code isn’t working — what should I do?
A: Confirm you’re subscribing to an eligible Bag or Boxed product, that you haven’t used the code before, and that it’s entered exactly as SUPPORT20. If you still need help, email info@aerialresupplycoffee.com.

Q1: What is changing?
A: Starting January 1, 2026, prices for Ground, Whole Bean, and Single-Serving Pod coffee will increase for retail customers and 1st Caffeine Regiment subscribers.

Q2: Why is Aerial Resupply Coffee increasing prices?
A: Global supply and sourcing costs have shifted. We’re adjusting to maintain premium quality, fair farmer pay, and sustainable growth — without compromising flavor or mission.

Q3: Which products are affected?
A: Ground Coffee, Whole Bean Coffee, and Single-Serving Pods. Merch/apparel/ready-to-drink are not affected.

Q4: When will the new prices take effect?
A: January 1, 2026. Orders placed before that date use current prices.

Q5: Does this affect subscriptions (1st Caffeine Regiment)?
A: Yes. Renewals processed after August 19, 2025 will reflect updated pricing. Member perks and savings remain.

Q6: Will I be notified about this change?
A: Yes. We’ll notify customers by email and on-site ahead of the update.

Q7: Can I adjust my subscription before the change?
A: Absolutely. Pause, skip, or modify anytime in your account dashboard.

Q8: Are there ways to save on orders?
A: Join the 1st Caffeine Regiment for subscription pricing, use ARC Rewards points, and watch for email promos.

Q9: Where can I get more information?
A: Email info@aerialresupplycoffee.com.

Q: What do I get as a member?
A: Free shipping, exclusive products, discounted pricing on every shipment, and priority access to new roasts — delivered on your schedule.

Q: How are loyal members rewarded?
A: Earn points on every purchase, unlock member-only discounts and drops, plus access select partner perks from veteran-owned brands.

Q: How does my subscription make an impact?
A: We’re veteran-owned and community-driven. We roast with the mission focus we learned in uniform — precision, pride, and purpose. Your subscription directly supports veterans, first responders, and those who keep serving after the uniform comes off.

Q: Does Aerial Resupply Coffee offer a discount?
A: Yes — a standing 20% discount for military and first responders, verified at checkout via GovX ID.

Q: How does verification work?
A: Add items to cart → at checkout click Verify with GovX ID → once verified, 20% off applies automatically.

Q: Who are you and what do you do?
A: We’re a veteran-owned, small-batch roaster. We source high-quality beans from Colombia, Brazil, Vietnam, and beyond, then roast every batch by hand in Charlottesville, Virginia, and ship direct to your doorstep.

Q: How do I qualify?
A: Spend $75+ in a single order. Free domestic economy shipping applies automatically at checkout.

Q: Does it apply to all shipping methods?
A: No. It applies only to domestic economy shipping. Expedited and international rates are separate. Offer can’t be combined with other promotions.

Q: What regions are supported?
A: United States, Canada, and all military installations (APO, FPO, DPO).

Q: Do you ship to territories and APO/FPO/DPO?
A: Yes — we continue to ship to U.S. territories and military addresses.

Q: What are your rates and processing times?
A: Flat-rate shipping based on destination, weight, and service. Most orders process within 1–2 business days before shipping.

Q: When are the seasonal deadlines?
A: We’ll publish cutoff dates closer to the holidays so you can plan for on-time delivery.

Q: How do I enter an APO correctly?
A: Country: United States; City: APO/FPO; State: AE/AP/AA; use the APO ZIP. Tracking confirms arrival to the APO facility; military mail handles final delivery. Include full unit details.

Q: Are there plans to go public?
A: No. We have no plans to take Aerial Resupply Coffee public. Staying veteran-owned keeps us accountable to our mission and community. Please visit our current investment round at https://wefunder.com/aerialresupply