Frequently Asked Questions

Q: How does the subscription discount work?
A: Your first subscription order ships at 30% off. Every order after that ships at 15% off — automatically, for as long as you stay subscribed.

Q: Is there a commitment?
A: No. Cancel, pause, or modify anytime from your account dashboard.

Q: Can I choose my delivery frequency?
A: Yes. Choose delivery every 2, 4, or 8 weeks depending on the product.

Q: Where do I sign up?
A: Select Subscribe & Save on any eligible product page.

Q: I'm an existing subscriber. Can I get 30% off my next order?
A: No. The 30% first-order discount applies to new subscriptions only. It is not available retroactively for existing subscribers.

Q: What discount do existing subscribers receive?
A: Existing subscribers continue to receive 15% off every order — automatically, for as long as they stay subscribed.

Q: What do I get as a member?
A: 30% off your first order, then 15% off every shipment after that. Plus exclusive products, priority access to new roasts, and delivery on your schedule.

Q: How are loyal members rewarded?
A: Earn points on every purchase, unlock member-only discounts and drops, plus access select partner perks from veteran-owned brands.

Q: How does my subscription make an impact?
A: We're veteran-owned and community-driven. We roast with the mission focus we learned in uniform — precision, pride, and purpose. Your subscription directly supports veterans, first responders, and those who keep serving after the uniform comes off.

Q: Does Aerial Resupply Coffee offer a discount?
A: Yes — a standing 20% discount for military and first responders, verified at checkout via GovX ID.

Q: How does verification work?
A: Add items to cart → at checkout click Verify with GovX ID → once verified, 20% off applies automatically.

Q: Who are you and what do you do?
A: We're a veteran-owned, small-batch roaster. We source high-quality beans from Colombia, Brazil, Vietnam, and beyond, then roast every batch by hand in Charlottesville, Virginia, and ship direct to your doorstep.

Q: How do I qualify?
A: Spend $50+ in a single order. Free domestic economy shipping applies automatically at checkout.

Q: Does it apply to all shipping methods?
A: No. It applies only to domestic economy shipping. Expedited and international rates are separate. Offer can't be combined with other promotions.

Q: What regions are supported?
A: United States, Canada, and all military installations (APO, FPO, DPO).

Q: Do you ship to territories and APO/FPO/DPO?
A: Yes — we continue to ship to U.S. territories and military addresses.

Q: What are your rates and processing times?
A: Flat-rate shipping based on destination, weight, and service. Most orders process within 1–2 business days before shipping.

Q: When are the seasonal deadlines?
A: We'll publish cutoff dates closer to the holidays so you can plan for on-time delivery.

Q: How do I enter an APO correctly?
A: Country: United States; City: APO/FPO; State: AE/AP/AA; use the APO ZIP. Tracking confirms arrival to the APO facility; military mail handles final delivery. Include full unit details.

Q: Is there an active investment opportunity?
A: Yes. We are currently raising funds through a community investment round on Wefunder. Anyone can invest — not just institutions or accredited investors. Visit wefunder.com/aerialresupply to learn more and join the round.

Q: How much has the round raised so far?
A: We've raised over $305,000 — driven entirely by customers, veterans, and supporters who believe in what we're building.

Q: Why is ARC raising money this way?
A: Because we believe the people who drink our coffee should have the chance to own a piece of it. Community crowdfunding keeps us accountable to our customers and our mission — not to Wall Street. This is the opposite of what happens when a veteran brand trades its identity for a stock ticker.

Q: What will the funds be used for?
A: Growth — scaling roasting capacity, expanding our subscription base, building out wholesale, and putting more resources behind the brand that lets us compete with the big players who forgot where they came from.

Q: Will Aerial Resupply Coffee ever go public?
A: No. We have no plans to take Aerial Resupply Coffee public. Staying veteran-owned and community-funded keeps us accountable to the people who matter — our customers and the communities we serve.

Q: Where do I go to invest?
A: wefunder.com/aerialresupply