Let’s start from the beginning… I reached out to this company’s direct competitor back when I was trying to get donations and a sponsorship for a law enforcement conference because the direct, very well known competitor wouldn’t. Spoke to the owner and he graciously agreed! I knew then, I would like this company! The coffee is delicious! Fast forward to a few days ago and I decided to order some tea to give it a try. I was leaving for a trip so I reached out to the owner to have it shipped next day air. He did so without hesitation. After I got my order and shipping confirmation, I realized I mistakenly ordered the tins and not the bags. I told him my mistake just in conversation. I never expected him to do what he did next… This guy ran down the UPS driver as he was leaving and replaced my package on the fly! Bro is a hero of heroes! You need a company that cares and comes in clutch af, this is your coffee company! A true veteran owned company that cares for everyone that serves, served, and those they served! This is America’s coffee now! Stay caffeinated my friends.